These Terms and Conditions (“Terms”) use of offshore services provided by Key Carrier Management Service Pvt. Ltd (“we,” “us,” “our”, or “Key CMS”), including Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KOP), Recruitment Process Outsourcing (RPO), IT Virtual Assistance, Remote Staffing, and Digital Marketing. By using our services, you (“you” or “client”) agree to be bound by these Terms.
Services:
- We offer a range of offshore services designed to meet your specific needs. These services may include, but are not limited to:
- BPO: Managing and performing non-core business processes.
- KOP: Providing specialized knowledge and expertise for research, analysis, and reporting.
- RPO: Managing your entire recruitment process, from sourcing and screening candidates to conducting interviews and extending offers.
- IT Virtual Assistance: Providing remote support for administrative, technical, and creative tasks.
- Remote Staffing: Placing qualified personnel in your organization at a fraction of the cost.
- Digital Marketing: Managing your online presence and implementing marketing campaigns to achieve your business goals.
Fees and Payment:
- Our fees vary depending on the services you choose, the scope of your project, and the qualifications of the personnel required. We will provide you with a detailed quotation before your project begins.
- Payment is due in advance or upon completion of the project, as agreed upon in writing.
- We accept a variety of payment methods, including credit card, debit card, and wire transfer.
Confidentiality:
- We understand the importance of protecting your confidential information. We will take all reasonable measures to keep your information secure and will not disclose it to any third party without your consent.
Service Level Agreements (SLAs):
- We offer customized SLAs that guarantee specific performance metrics for our services. Please contact us to discuss your SLA requirements.
Termination:
- You may terminate your use of our services at any time, with or without cause. We may terminate your use of our services for any breach of these Terms or for any other reason at our sole discretion.
Warranties and Disclaimers:
- We provide our services on an “as is” and “as available” basis. We do not make any warranties, express or implied, with respect to our services. We are not responsible for any loss or damage resulting from your use of our services.
Limitation of Liability:
- Our total liability under these Terms will be limited to the amount of fees paid by you for the services. We will not be liable for any indirect, incidental, consequential, or punitive damages, even if we have been advised of the possibility of such damages.
Governing Law and Dispute Resolution:
These Terms will be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms will be resolved through legal process.
Entire Agreement:
- These Terms constitute the entire agreement between you and us regarding your use of our services. Any prior or contemporaneous agreements, representations, or understandings are superseded by these Terms.
Amendments:
- We may amend these Terms at any time by posting the amended Terms on our website. You agree to be bound by the amended Terms upon their posting.
Contact Us:
- If you have any questions about these Terms, please contact us at [info@key-cms.com]
Additional Provisions for Specific Services:
- BPO and KOP: You may be required to provide us with detailed specifications and instructions for your project.
- RPO: You agree to provide us with accurate and complete information about your hiring needs and the candidates you wish to consider.
- IT Virtual Assistance: You agree to provide us with clear instructions and access to the necessary resources to complete your tasks.
- Remote Staffing: You agree to comply with all applicable labor laws and regulations in your jurisdiction.
- Digital Marketing: You agree to provide us with access to your websites, social media accounts, and marketing materials.
By using our services, you agree to these Terms and Conditions. We encourage you to review these Terms regularly to stay informed of any changes.
