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Business Process Outsourcing

Optimizing processes

Refining your methods to help you optimize your services
BPO
BPO

Streamline your operations, optimise your business functions

Business Process Outsourcing is contracting standard business functions to third-party service providers. Relying on this method of operation allows a firm to streamline its existing operations and increase efficiency with services at hand without having to compromise on areas outside the obvious skill-sets of the firm. Ideally, organizations assess the processes necessary for its operations and bifurcate the ones that are not a part of its core value propositions. This includes processes that are common and similar to most businesses, such as payroll, accounting etc. In itself, identifying these processes requires a good understanding of the clear operations in the organization as well as strong business process management.
Based on the organization’s individual needs, BPO contracts can involve outsourcing complete functional areas, such as specific departments to a single vendor or choosing to outsource certain processes within a functional area.
Under its umbrella of BPO services, Key-CMS specializes in Customer Support/Call Centre, Email Support, Chat Support, Lead Generation Service & Technical Support. The breadth of our Business Process Outsourcing Services extends to industries such as Telecommunications, Healthcare, Ecommerce, Logistics, Technology, Automobiles, Real Estate, Energy & Utility and Finance.
New Project 97
New Project 97
With Key-CMS, entrepreneurs and businesses not only save time but also reduce costs, reduce risks, improve productivity, enhance process consistency, strengthen brand protection, simplify operations and overall organizational excellence. Our team of specialists research your operational processes, assess your business’s individual needs, create customized solutions and offer a basket of services that fit your business like a glove.
Our team of specialists research your operational processes, assess your business’s individual needs, create customized solutions and offer a basket of services that fit your business like a glove. With the help of integrated intelligence, innovation and deep industry experience, we help businesses drive value and growth.
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WHAT We Provide

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Customer Support/Call Centre

Get experts to assist your clients at every stage of the service, improving the overall customer experience.

Email Support

Address the concerns of your clients online with the help of a specialized and trained workforce.

Chat Support

Offer assistance through messaging app and online bot platforms to ensure that your clients are well taken care of with the help of your expert Chat support services.

Lead Generation Service

Focus on your business operations and leave the hassles of lead generation to our experts.

Technical Support

Provide technical support to clients without occupying your valuable team members for the task by outsourcing to us.

BENEFITS YOU CAN AVAIL FROM US

Our services encompass top-notch skills, industry expertise and work precision that helps you ensure maximized gains and ROI.

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Smooth Business Activities

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Fast Decisions

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High Accuracy

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Responibility Delegation

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Optimized Processes

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Our value-driven approach

Our services are customized and designed after understanding your business needs to ensure maximum benefits to you.

1. Analysis

Our team works with you to analyze your business processes and gain a deep understanding of your Accounting needs to better understand the project.

2. Planning

We collect relevant information about your business and Accounting needs, understanding your expectations so we can move forward with an agile sprint plan.

3. Design

A system and documents are designed as per your specific requirements, which helps provide solutions that optimize your overall services.
KPO case studies

Get better results

Mask Group

Elec-tree

58% conversion with great website usability - website development

Elec-tree website case study
Mask Group

Elec-tree

58% conversion with great website usability - website development

Elec-tree website case study
Mask Group

Elec-tree

58% conversion with great website usability - website development

Elec-tree website case study
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FAQs

With our services, you can improve the efficiency as well as the effectiveness of your existing business processes.
Our Business Process Outsourcing Services extend to industries such as Telecommunications, Healthcare, Ecommerce, Logistics, Technology, Automobiles, Real Estate, Energy & Utility and Finance.
Outsourcing business processes frees up you and your core team to focus on crucial tasks that directly affect the company’s functioning. By outsourcing, you can save yourself from the additional overhead expenses of hiring in-house experts.

What a great experience! I have visited one of the workshops and attended a masterclass, and both were super useful for young designers. Highly recommended.

Peter Parker

Peter Parker

Designer, CEO

Effective results with minimum efforts from clients are key to successful business agencies! Thank you for your professional consultations for our project!

Kylie Rogers

Social Worker

Awesome! I love how easy it is to work on an art project with your team! The outcome is always amazing!

Lisa Brown

Expert

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